UK FREE SHIPPING - on orders over £50.

UK - Average production delivery will take between 2 to 7 working days ( depending on product and subject to peak season). Royal Mail 48 Tracked / DPD Tracked. Flat rate of £1.49, £1.69 or £4.99 for items under £50 and free delivery for all UK orders over £50.

EU - Unfortunately we are not processing orders to this destination at this time. We apologise for any inconvenience this might cause.

USA & Rest of the world - Unfortunately we are not processing orders to this destination at this time. We apologise for any inconvenience this might cause.

PS: Delivery cost calculated at checkout. 

Your product is made especially for you as soon as you place an order. Making products on demand instead of in bulk helps us reduce overproduction, so thank you for making thoughtful purchasing decisions!

Returns All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original packaging.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to return the item.

When returning your item please leave the packaging slip in the box or a note with your name and order number, this helps to process your return faster.

Damages and issues If you believe you have received a misprinted/damaged/defective item/s, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please contact us so that we can evaluate the issue and make it right.

Damaged Orders During Delivery
For orders that have been damaged during delivery, please send us the following information:
* Photos of the damage to print/frame/product
* Photos of the packaging (damaged or undamaged)
* Photos of the address label

Exceptions / non-returnable items Due to our products being printed to order, we are unable to offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged during delivery, please retain all packaging and contact us.

Unfortunately, we cannot accept returns on sale items or gift cards, custom products, made to order, personalised or special orders.

European Union 14 day cooling off period Notwithstanding the above, if your product is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Except on sale items or gift cards, custom products, made to order, personalised or special orders. You’ll also need the receipt or proof of purchase.

Refunds for Damaged Items We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ndutadesigns@gmail.com.